1. Who we are
GetMyVisaFast.com is an independent, privately operated preparation and support service. We are not part of, affiliated with, or endorsed by the UK Home Office or any other government. You can apply directly with the relevant government and pay only the official fee (currently £20 for a UK ETA; the Thailand Digital Arrival Card and the Aruba ED Card are free). Our fee pays for our optional service: checking your details and documents against the government's requirements, preparing and submitting your application for you, monitoring it, and supporting you until a decision is issued.
2. When our work starts
When you complete checkout you ask us to start work straight away, and we do. Your application enters our review queue immediately and our team is notified. Because work starts at once, the rules below depend on how far your application has progressed when you contact us.
3. Your cancellation and refund options, by application status
| Status | What it means | If you cancel or ask for a refund |
|---|---|---|
| In Progress | We have received your order and our team has been notified, a professional is assigned. | You can cancel. We refund the full amount to your original payment method minus a 50% cancellation fee which covers the review, professional assigned, irrecoverable expenses and set-up work already done. Or, if you prefer, you may choose a full-value application credit (one per each traveller) to the same or any other service we have, usable for 24 months. |
| Info Needed | Our worker has started to actively work on your case - they’ve been looking out for your documents and verifying them as you upload them, and have been proactively reaching out to you to help you with the application. | Same as In Progress, you can cancel and receive a refund less the 50% cancellation fee, or a full-value Application Credit. |
| Flagged | We have analyzed your entire application and found a critical problem with your application and asked for more information, a better picture or similar key piece of information. | You can cancel. We refund the full amount to your original payment method minus a 75% cancellation fee as our team has performed a full analysis on your case and have gotten everything ready with the exception of the flagged piece of information or photo that would hinder your chances of approval. |
| Completed | The government has approved your application and we have sent you the approval. | The service has been fully delivered, so a refund is not available. You agreed to this at checkout. |
| Waiting on Government or Rejected by Government | We have submitted your application to the government - the government either didn’t reply yet or has rejected your application. | Our service concludes when your application is submitted to the government. At that point, the service is fully delivered and complete. We do not control government decisions. No refund of our service fee is available, regardless of the government's outcome. |
4. Our processing-time promise
If you chose Rush or Super Rush processing and we do not submit your application within the promised window for a reason within our control, we automatically refund the difference between the tier you paid for and Standard processing. You do not need to ask. Delays caused by the government's own processing, by information or documents we are still waiting for from you, or by a government request for further checks are outside our control and are not covered by this promise.
5. Duplicate payments and billing errors
If you were charged more than once for the same application, or there was a technical billing error, we refund the duplicate or incorrect amount in full. Contact us with your order reference and we will sort it out within 5 business days.
6. Application Credits (optional)
Where this policy offers you the choice, you can take an Application Credit instead of a cash refund. A credit is worth the full amount you paid, is valid for 24 months from the date it is issued, can be used for any service we offer, and can be applied to any traveller on your account. Credits have no cash value once issued except where the law requires otherwise. We offer credits because many customers travel again; you are never required to accept one.
7. How to cancel or request a refund
Email help@getmyvisafast.com. Tell us the email address you used to order and your order reference. You can use the cancellation form at the end of this policy if you wish, but you do not have to. We will confirm your request within 1 business day, tell you which status your application was in when we received it, and process any refund within 5 business days. Your bank or card issuer may take up to 10 further business days to show the money in your account.
8. Time limits
Please contact us within 3 months of your order date. Orders on which we have heard nothing from you for 3 months (for example, we asked for a photo and did not receive one) are closed; you can reopen a closed order within 12 months of purchase by contacting us.
9. If you are not happy
If you think we have applied this policy wrongly, reply to our email and ask for your case to be reviewed by a manager. A different person will look at it and reply within 3 business days. We would much rather put things right directly than have you go through your bank, which is slower for you and does not change the outcome. Nothing in this section limits your right to contact your bank or a consumer authority.