Important Notice on Disputes:
All chargebacks and payment disputes undergo comprehensive investigation. Fraudulent or bad-faith disputes will result in immediate account suspension and may be reported to relevant fraud prevention networks. Contesting a valid purchase without legitimate grounds may negatively impact your banking privileges. If you have a genuine concern, please contact us directly — we are here to help.
Important Disclaimer:
We are an independent service helping people apply for travel authorisations and entry documents, including the UK ETA, Thailand TDAC, Malaysia MDAC, Canada eTA, Dominican Republic E-Ticket, Aruba ED-Card, and US ESTA. We have no affiliation with or official connection to the UK Government/Home Office, the Government of Thailand, the Government of Malaysia, the Government of Canada, the Dominican Republic's Dirección General de Migración, the Government of Aruba, or the U.S. Department of Homeland Security/CBP. All final decisions on these applications rest solely with the relevant government authority.
Our team works alongside qualified professionals to guide applicants through these processes, offering step-by-step guidance, document and data reviews, submission assistance, and ongoing customer support to help minimise mistakes and save you time.
Our pricing is straightforward, with a full breakdown of all fees displayed at checkout before you pay anything. Once payment is made, we begin work on your application right away, and service fees are therefore non-refundable. If you prefer, you can apply directly at no cost through each country's official government portal (e.g. gov.uk for UK ETA, imigresen-online.imi.gov.my for MDAC, canada.ca for Canada eTA, eticket.migracion.gob.do for the Dominican Republic E-Ticket, edcardaruba.aw for Aruba, and esta.cbp.dhs.gov for US ESTA).
How Our Service Works
When you complete checkout on GetMyVisaFast.com, you have already provided your application details as part of the purchase process. Your application is therefore considered In Progress from the moment payment is made, and our service commences immediately. Our team begins internal review, validation, and preparation for government submission without delay. Because work begins immediately upon purchase, all sales are considered final.
Application Credits
Purchases on GetMyVisaFast.com are processed as Application Credits. Each Application Credit entitles the holder to full facilitation services (UK ETA, TDAC, MDAC, Canada eTA, Dominican Republic E-Ticket, Aruba ED-Card, or US ESTA) for one (1) traveller.
- Application Credits are issued immediately upon payment confirmation.
- Each credit is valid for 12 months from the date of purchase.
- Credits are non-refundable and non-transferable to third parties.
- Credits may be applied to any eligible traveller at any time within the validity period.
- Unused credits expire after 12 months with no cash value.
By purchasing an Application Credit you acknowledge that a stored value product has been issued to you and that service delivery has commenced.
Refund Policy: Credit Only
GetMyVisaFast.com does not issue cash refunds except in cases of duplicate payment or verified technical billing errors. All eligible refunds are issued as Application Credit, valid for 12 months from the date of issue, applicable to any future UK ETA, TDAC, MDAC, Canada eTA, Dominican Republic E-Ticket, Aruba ED-Card, or US ESTA application through GetMyVisaFast.com.
Refund Eligibility by Application Status
| Application Status | Description | Refund |
|---|---|---|
| In Progress | Application Credit issued. Application data submitted at checkout. Internal review underway. | Credit only. |
| Info Needed | Additional information requested from customer to proceed. | Credit only. |
| Waiting on Gov | Application submitted to the relevant government authority (UK Home Office, Thai Immigration Bureau, Malaysian Immigration Department, Government of Canada/IRCC, Dominican Republic Dirección General de Migración, Government of Aruba, or US CBP). Government processing underway. | No refund. |
| Complete | Travel authorisation/entry document approved. Service fully delivered. | No refund. |
| Rejected by Gov | Relevant government authority issued rejection. Service fully delivered regardless of outcome. | No refund. |
This policy applies equally to Standard, Priority, and Concierge processing tiers.
Duplicate Payments & Technical Errors
If you were charged more than once for the same application, or experienced a verified technical billing error, you are entitled to a full cash refund of the duplicate or erroneous charge. Please contact us immediately with your order reference.
Government Rejection
GetMyVisaFast.com facilitates submission of UK ETA, TDAC, MDAC, Canada eTA, Dominican Republic E-Ticket, Aruba ED-Card, and US ESTA applications. We do not control or guarantee decisions made by the UK Home Office, the Thai Immigration Bureau, the Malaysian Immigration Department, the Government of Canada/IRCC, the Dominican Republic's Dirección General de Migración, the Government of Aruba, or US CBP. In the event of rejection, no refund of the service fee is issued — facilitation has been fully performed. Government fees (UK ETA, TDAC, MDAC, Canada eTA, Dominican Republic E-Ticket, Aruba ED-Card/Sustainability Fee, US ESTA) are non-refundable in all circumstances. Our team is available to assist with resubmission where applicable. Approval rates communicated are historical averages only, not a guarantee of outcome.
General Conditions
- Service commences immediately upon payment — by completing checkout you confirm your application is in progress and you agree all sales are final.
- Application Credits are issued at the moment of purchase and represent a stored value product — no service failure occurs upon issuance.
- Refund requests must be submitted within 3 months of the original order date.
- Orders inactive for 3 months are automatically cancelled with no refund eligibility.
- Duplicate applications for the same traveller may be cancelled; standard status-based credit policy applies.
- Application Credits are valid for 12 months from purchase date, non-transferable, and carry no cash redemption value after issuance.
How to Request a Refund
Contact our support team through any of the following: Live chat at GetMyVisaFast.com, or Email: help@getmyvisafast.com. Please have ready: the email address used to place your order, your order reference number, and the reason for your request.
Refund Processing Timeframes
| Stage | Timeframe |
|---|---|
| Credit issued | Immediately upon approval. |
| Cash refund (duplicates/errors only) | Up to 3 business days via payment provider. |
| Funds reflected in account | Up to 14 business days. |